Terms of Service

These Terms are the agreement between you and us about your use of Maleo Sites. Please read them before you sign up. By creating an account or publishing a site, you accept them. If you do not accept them, do not use the Service.

1. Who we are

Maleo Sites is operated by Bima Saputra, an individual sole proprietor trading as Maleo Labs.

We are a sole proprietorship, not a limited company. That is not a technicality. It means there is no separate legal entity standing between you and the owner: the owner is personally responsible for the obligations in these Terms, and the owner personally answers for the Service. Our full identity and business address are published on the Legal Centre page, as required for electronic commerce in Indonesia.

In these Terms, "we", "us", and "our" mean the operator. "You" means the person who holds the account.

2. Definitions

Service

The Maleo Sites website builder at https://maleosites.com, the editor, the hosting of the sites you publish, and everything we provide with them.

Account

The login you create to use the Service, including a login created with "Sign in with Google".

User Content

Everything you put into the Service: text, photos, logos, product and price information, business details, your domain name settings, and anything else you upload or type.

Published Site

A website you have published through the Service. It is served at a subdomain of maleosites.com — for example yourbusiness.maleosites.com — or at a custom domain you connect.

Visitor

Anyone who opens a Published Site. A Visitor is not our customer. They are yours.

3. Eligibility and your account

You must be at least 18 years old, or old enough to enter a binding contract under Indonesian law, and you must be able to enter this agreement on behalf of the business you are building the site for.

• Give us accurate details when you sign up — a real name, a real email address you can receive mail at, and correct billing information. Keep them up to date. We send account notices, receipts, and warnings to that email address.
• Keep your password safe. Do not share your login. Everything done through your account is treated as done by you.
• One human must be accountable for each account. A team can work on a site, but a single account holder is responsible to us for it and for paying for it.
• Tell us at support@maleosites.com as soon as you think someone else has got into your account.

4. The Service and plans

The Service lets you choose a design preset, build pages out of content blocks, and publish the result. No coding is needed. What you can do depends on your plan.

On the Gratis plan, every Published Site displays a small Maleo Sites watermark. Removing it requires a paid plan. This is how the free plan pays for itself, and it is not a defect.

We also offer a one-off setup service at Rp950.000 ($69), where we build the first version of your site for you from the material you send us. It is a separate purchase, not a subscription, and it does not include a plan.

"Unlimited" means we do not impose a numeric cap. It does not mean we will host storage or traffic at a scale that is plainly beyond a small business website. If your usage is far outside normal use, we will contact you before doing anything about it.

5. Your content and the licence you give us

Your User Content stays yours. We do not claim ownership of your text, your photos, your logo, or your business information. Nothing in these Terms transfers your copyright to us.

To run the Service we need permission to handle that content. So you grant us a limited, worldwide, royalty-free, non-exclusive licence to host, store, cache, reproduce, and publicly display your User Content, solely to operate and provide the Service to you — which means serving your Published Site to Visitors, keeping backups, making thumbnails and other technical copies, and delivering it through our content network.

This licence is limited in three ways that matter:

• It exists only for the purpose above. We do not use your content to advertise, to train anything, or to sell to anyone.
• It ends when you delete the content or close your account. The only exception is encrypted backup copies, which age out on their own within 35 days.
• It does not let us licence your content on to anyone else, except to the infrastructure providers listed in section 14 who store and serve it on our behalf.

If you want us to use your site as an example in our own marketing, we will ask you first and you can say no.

6. What you promise about your content

By putting content into the Service, you confirm that:

1. You own it or have the rights to use it. Photos taken from a search engine, fonts you have not licensed, and someone else's logo are not yours to publish.
2. It is lawful. It does not infringe anyone's copyright or trade mark, defame anyone, or breach Indonesian law, including UU ITE.
3. Business information on your site is truthful. Prices, availability, delivery times, contact details, and any claim about what you sell must be accurate. Visitors will rely on them, and under consumer protection law so may the authorities.
4. You have the right to sell what your site offers, and you hold any permit or licence your trade requires.

7. Acceptable use

In short: do not use the Service for anything illegal, deceptive, or harmful. No malware, no phishing, no scam storefronts, no adult or gambling content, no attacks on our systems, no reselling our hosting as your own, and no attempt to get around plan limits.

The full rules are in our Acceptable Use Policy, and that policy forms part of these Terms. Breaking it is breaking this agreement. Suspected abuse can be reported to abuse@maleosites.com.

8. Visitor data

A Published Site can include an optional booking and contact form. It collects a Visitor's name, WhatsApp number, and a free-text note. We forward the submission to your WhatsApp and store it so you can read it again in your dashboard. Published Sites also carry cookieless analytics, which counts visits without tracking individual people across sites.

For that data, you are the data controller and we are your processor, in the sense of UU PDP No. 27/2022. You decide what your form asks and why. You are responsible for telling Visitors what you do with their details and for answering them if they ask you to delete their data. We process it only on your instructions and only to run the Service.

The terms of that arrangement are set out in our Data Processing Agreement, which forms part of these Terms. How we handle your own data as an account holder is covered by the Privacy Policy.

9. Fees, billing, and renewal

Who you are actually buying from

Payments in Indonesian rupiah are processed by Mayar. For those purchases, we are the seller and Mayar is our payment processor.

Payments in any other currency are processed by Dodo Payments, which acts as Merchant of Record. For those purchases Dodo Payments is legally the seller of record: your contract of sale is with Dodo Payments, your receipt and invoice come from them, they handle the applicable sales tax or VAT, and their own terms apply to the payment itself. We remain responsible for delivering the Service to you, and these Terms still govern how you use it.

We never receive or store your card number. Card details go straight to the payment provider.

Renewal

Paid plans renew automatically at the end of each billing period — monthly or yearly, whichever you chose — until you cancel. Cancel any time from your account settings. If you cancel, your plan stays active until the end of the period you already paid for, and then drops to the free plan. See section 12 for what that means for your site.

Price changes

We can change prices. If a price change affects your plan, we will tell you by email at least 30 days before it applies to you, and it will only take effect at your next renewal. You can cancel before then if you do not want to pay the new price.

Taxes

Prices in rupiah are stated inclusive of Indonesian VAT (PPN) where it applies. For payments in other currencies, the Merchant of Record calculates and adds the tax due in your country at checkout. Any other tax on your own business is yours to handle.

If a payment fails

We will try to charge again and email you. If payment is still not made after a reasonable period, we will downgrade your account to the free plan, and paid features — custom domain, extra sites, analytics, the removal of the watermark — will stop. We will not delete your content because of a failed payment alone; section 12 governs deletion. Billing questions go to billing@maleosites.com.

10. Refunds

If you are not happy with a paid plan, you can ask for a full refund within 14 days of your first payment. Write to billing@maleosites.com. You do not have to give a reason.

Renewals, the setup service once work has started, and some other cases are treated differently. The full rules, including how refunds are handled when Dodo Payments is the Merchant of Record, are in our Refund Policy, which forms part of these Terms.

11. Custom domains

On a paid plan you can publish your site on a domain you own — for example yourbusiness.com instead of a subdomain of maleosites.com.

• The domain is yours, not ours. You buy it, you own it, and you are responsible for renewing it. If it expires, your site stops resolving, and there is nothing we can do about that from our side.
• To point the domain at your site we need to manage its DNS records. You authorise this by connecting your Cloudflare account to Maleo Sites through Cloudflare's own authorisation screen. We store the resulting refresh token so we can keep those DNS records correct.
• We use that access only to create and maintain the records needed to serve your site and its certificate. We do not touch unrelated records or unrelated domains in your account.
• You can revoke the authorisation at any time from your Cloudflare account. When you do, we can no longer manage the DNS for that domain, and your site will stop working on it until you connect it again or point the records yourself.
• Domain disputes, trade mark complaints, and anything to do with who is entitled to the name are between you and your registrar. We are not a party to them.

12. Suspension and termination

By you

You can cancel your plan or delete your account at any time from your account settings. No notice period, no exit fee.

By us

We may suspend or close an account, or take a Published Site offline, if:

• you break these Terms or the Acceptable Use Policy;
• the account is used for fraud or anything illegal, or is the subject of a valid legal order;
• your usage threatens the stability or security of the Service or other users' sites; or
• fees remain unpaid after we have asked.

Where it is practical, we will warn you first, explain what is wrong, and give you a chance to fix it. Where the problem is serious and immediate — active fraud, malware, a legal order, an attack on our systems — we may act first and tell you afterwards. If you think we got it wrong, write to support@maleosites.com and a human will look at it.

What happens to your Published Site

This is the part worth reading twice. When your account is closed, or when you drop to a plan that no longer covers your site:

1. The site goes offline. Visitors will no longer see it at its address.
2. The subdomain is released. Your maleosites.com subdomain goes back into the pool and may be taken by someone else. We cannot hold it for you or guarantee you can get it back.
3. A custom domain is disconnected. The domain stays yours; it simply stops pointing at us.
4. Your data is deleted on a schedule. After you ask to delete your account there is a grace period of 30 days, during which you can change your mind. After that the data is permanently deleted, and encrypted backups age out within a further 35 days. Transaction records are kept for 10 years because tax law requires it. The full schedule is in the Privacy Policy.

Export what you want to keep before you cancel. Download your photos and copy your text out first. Once the grace period ends we cannot recover anything, and no amount of asking will bring it back.

13. Our intellectual property

The Service itself stays ours. That includes the design presets, the block system and its layouts, the editor, all the underlying code, and the Maleo Labs and Maleo Sites names and logos.

While you have an active account, you get the right to use the presets and blocks to build and publish your own site. That is a permission to use, not a transfer of ownership. You may not copy the presets or the block system to build a competing product, resell them, or pass them off as your own work. Nothing in these Terms gives you the right to use our name or logo except to say that your site was built with Maleo Sites.

If you believe something published through the Service infringes your rights, write to abuse@maleosites.com with enough detail for us to find it.

14. Third-party services

We run the Service on other companies' infrastructure. The main ones:

• Cloudflare — hosting, database, file storage, content delivery, and DNS.
• Resend — the transactional email we send you.
• Mayar — payments in Indonesian rupiah.
• Dodo Payments — payments in other currencies, as Merchant of Record.
• Google — only if you choose "Sign in with Google".

The complete list, what each one handles, and where they process it is on our Subprocessors page. Each has its own terms and privacy policy. We choose them carefully and remain answerable to you for the Service, but we do not control how they run their own systems.

15. Availability

We want your site to stay up, and we work at it. But we do not promise any particular uptime, and we offer no service level agreement. There is no uptime commitment at all on the Gratis plan.

We may take the Service down for maintenance. Where we can plan it, we will pick a quiet hour and give notice. Urgent security work may not allow that.

We may also add, change, or remove features. If we remove something you rely on from a paid plan, we will tell you at least 30 days ahead by email or in the app, and you may cancel and ask for a pro-rata refund of the unused part of your term.

16. Warranty disclaimer

To the fullest extent Indonesian law permits, the Service is provided "as is" and "as available". We do not warrant that it will be uninterrupted, error-free, or free of every security flaw, that it will meet a particular business need, or that your site will attract customers or rank in any search engine.

You are responsible for keeping your own copy of anything you cannot afford to lose. This clause does not limit anything we cannot lawfully disclaim, and section 22 applies to it.

17. Limitation of liability

To the extent Indonesian law permits:

1. Our total liability to you for all claims arising out of or relating to the Service is capped at the greater of (a) the fees you actually paid us in the twelve months before the event giving rise to the claim, or (b) Rp500.000.
2. We are not liable for indirect or consequential loss — loss that follows on from the problem rather than being the problem itself.
3. We are not liable for lost profit, lost revenue, lost business or goodwill, lost bookings, or lost or corrupted data, beyond the cap in paragraph 1.
4. We are not liable for what Visitors do on your site, for the dealings between you and your customers, or for a domain that expires or a third-party service that fails.

None of this applies to liability we cannot lawfully exclude, including liability for our own fraud or intentional wrongdoing, or rights you have under section 22.

18. Indemnity

If someone brings a claim against us because of your User Content, your Published Site, or the way your site deals with its Visitors — an infringement complaint, a consumer claim about an order taken through your booking form, a dispute about goods you did not deliver — you agree to cover our reasonable losses and legal costs in defending it.

We will tell you promptly about any such claim, will not settle it without asking you, and will let you take over the defence if you want to. This does not apply where the claim is caused by something we did wrong.

19. Changes to these Terms

We may update these Terms — the law changes, the Service changes. For minor fixes, such as correcting a typo or clarifying wording, we will publish the new version with a new effective date at the top of this page.

For material changes — anything that affects your rights, your money, or your content — we will tell you by email or in the app at least 30 days before the change takes effect. If you keep using the Service after that date, you accept the new Terms. If you do not want them, cancel before then; if you have paid in advance, you can ask for a pro-rata refund of the unused part of your term.

20. Force majeure

Neither of us is in breach of these Terms for a delay or failure caused by something genuinely outside our control: natural disaster, fire, flood, earthquake, epidemic, war, civil unrest, strike, a nationwide network or power failure, a government order or internet shutdown, or the failure of an infrastructure provider we depend on. We will tell you what is happening and keep working to restore the Service. If the situation lasts more than 30 days, either of us may end the agreement, and you can ask for a refund of the unused part of your term.

21. Governing law and venue

These Terms are governed by the laws of the Republic of Indonesia, without regard to conflict of law rules.

If something goes wrong, please write to us first at support@maleosites.com. Most problems are settled by email within a few days. If we cannot settle it within 30 days, the dispute goes to the Pengadilan Negeri Palembang, Indonesia. This does not stop you using the consumer dispute resolution routes described in section 22.

22. Your consumer rights

Nothing in these Terms takes away any right you have as a consumer under Law No. 8 of 1999 on Consumer Protection or any other Indonesian law that cannot be contracted out of.

If any clause here — including the warranty disclaimer in section 16 or the liability cap in section 17 — conflicts with a mandatory consumer right, that right wins and the clause does not apply to the extent of the conflict. The rest of these Terms stays in force.

You keep your right to complain to the consumer protection authorities or a consumer dispute resolution body (BPSK), and to the Ministry of Trade, whatever section 21 says about venue.

23. Language

These Terms are published in English, and the English text is the operative version. If we publish an Indonesian translation, it is provided for convenience. Where the two differ in meaning, the English text governs, except where Indonesian law requires otherwise.

24. Contact

Write to a person, not a ticket queue:

• General questions, support, account problems, and disputes — support@maleosites.com
• Billing, invoices, and refunds — billing@maleosites.com

Our registered identity and business address are on the Legal Centre page.